AI and operations
The Switchboard, our call routing engineer agent
The Switchboard sets up how calls reach your business: which calls ring your phone, which go to your AI phone agent when you cannot pick up, and how urgent calls get passed to you.
What it does for you
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Sets the call rules
Which calls ring you, which go to the phone agent and at what hours.
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Passes urgent calls on
Calls that need a person right away are set up to reach you.
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Tests the setup
Test calls run through the rules before the setup goes live.
Where it works
The Switchboard works inside AI phone agents, calls answered when you cannot pick up. Offer reviews the call setup and the script your phone agent follows before they go live; after that, calls are answered as they come in.
Offer sets the plan with you, our agents do the legwork, and Offer reviews every change before it goes live. He has run digital marketing for 20 years.
Source: Our process
How it works with Offer
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Step 1: How you take calls
You and Offer agree when you answer and when the phone agent should.
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Step 2: The routing drafted
The Switchboard drafts the call rules and runs test calls through them.
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Step 3: Offer reviews the setup
Offer reviews the rules and the script before the setup goes live.
Questions owners ask
Does Offer review every call?
No. He reviews the setup and the script before they go live. The calls themselves are answered as they come in.
Can I change when calls come to me?
Yes. The call rules can change when your hours do.
What counts as an urgent call?
You decide with Offer: a burst pipe, a lockout or a door stuck open, for example.
Talk to Offer before you decide anything.
You'll talk with Offer, not a sales rep. A short call, no pitch deck.
Pick a time on the contact page, or call. Offer will ask about your business, then tell you honestly what he'd do first.
