RAG Knowledge Base: Your AI Agents Never Give Wrong Answers
Feed your AI every price, policy, service area, and FAQ. It retrieves the exact source, cites it, and answers with your truth—not hallucinated BS.
The Problem: Generic AI Gives Generic (Wrong) Answers
AI Hallucinations Kill Trust
Customer: "Do you service Scottsdale?"
Generic AI: "Yes, we cover all of Phoenix metro!" (You don't.)
Result: Customer drives 40 miles, you can't help, they leave a 1-star review.
Outdated Pricing Bleeds Money
You raised drain cleaning to $189 last month. Your AI still quotes $149.
Result: Customer books, gets invoice for $189, demands the "quoted" price. You eat $40 or lose the customer.
"Let Me Transfer You" = Lost Lead
Customer: "Do you take Discover card?"
AI: "Let me transfer you to someone who can help."
Result: Customer hangs up. Calls the next listing. Gone.
The Fix: RAG (Retrieval-Augmented Generation) lets AI pull from your knowledge base—prices, policies, service areas, FAQs—and cite the source. No hallucinations. No outdated info. Just your truth.
How RAG Knowledge Base Works
We turn your business brain into searchable, citable knowledge
Knowledge Ingestion
We upload your price sheets, service menus, policies, FAQs, territory maps, equipment specs—anything customers ask about.
Chunking & Embedding
We break documents into semantic chunks (paragraphs, tables, lists) and create vector embeddings that capture meaning.
Real-Time Retrieval
When a customer asks "Do you service Tempe?", AI searches your knowledge base, retrieves the most relevant chunks, and surfaces them.
Cited Response
AI reads the retrieved chunks, synthesizes an answer, and cites the source: "Yes, we service Tempe. (Source: Service_Areas_2024.pdf, page 2)"
Continuous Updates
When you update prices, add services, or change policies, we re-ingest and re-embed. AI always has the latest truth.
Fallback Protocol
If AI can't find an answer in your knowledge base, it says "I don't have that info. Let me get a human." No hallucinations.
What You Get With RAG Knowledge Base
Multi-Format Ingestion
PDFs, Word docs, Excel sheets, Google Docs, Notion pages, or web scraping—we pull from wherever your knowledge lives.
Semantic Search
Customer asks "Do you fix tankless water heaters?" AI finds "tankless water heater repair" even if your doc says "on-demand water heater service."
Source Citation
Every answer includes the document, page, and section that informed it. Audit trail for compliance, training, and trust.
Real-Time or Scheduled Sync
Update your price sheet? Changes propagate to AI in real-time (or on your schedule—nightly, weekly, etc.).
Hallucination Prevention
If AI can't find an answer with 85%+ confidence, it says "I don't know" and escalates to a human. Zero BS.
Multi-Language Support
Ingest docs in English, Spanish, French, etc. AI retrieves and responds in the customer's language.
Territory & Policy Logic
Service areas, payment policies, warranty terms, seasonal pricing—all structured so AI knows when rules apply.
FAQ Auto-Responses
"Do you take insurance?" "What's your cancellation policy?" AI pulls from your FAQ doc and answers instantly.
Query Analytics
See what customers ask, which docs AI retrieves most, and where your knowledge base has gaps.
Role-Based Access
Some info is public (pricing, service areas). Some is internal-only (cost sheets, profit margins). AI respects permissions.
Integration With All Agents
Lead Booking Agent, Dispatch Copilot, SEO Meta Optimizer—every AI agent taps the same knowledge base. One source of truth.
Version Control
Track every change to your knowledge base. Roll back to last month's prices if needed. Full audit history.
What You Can Store in Your RAG Knowledge Base
Pricing & Offers
- Service price lists (by job type, by city, by season)
- Package deals and bundles ("$399 A/C tune-up + filter swap")
- Promotional offers ("$50 off first-time customers in Mesa")
- Financing options ("12 months 0% APR on jobs over $2,500")
- Discount rules ("10% off for seniors, military, healthcare workers")
Service Areas & Territories
- Zip codes you serve ("We cover 85001–85050")
- Cities and neighborhoods ("Phoenix, Scottsdale, Tempe, Mesa")
- Response time by area ("Chandler: 1-hour emergency | Gilbert: 2-hour")
- Out-of-area policies ("We don't serve Tucson, but here's a referral")
- Expansion plans ("Adding Glendale Q2 2025")
Policies & Terms
- Cancellation policy ("24-hour notice or $75 fee")
- Payment terms ("Visa, MC, Amex, Discover, cash, check—no Diner's Club")
- Warranty details ("1-year parts, 90-day labor on HVAC installs")
- Emergency service surcharge ("After-hours: +$50 | Weekends: +$75")
- Licensing and insurance ("Licensed #ROC123456, $2M liability")
Services & Capabilities
- Full service menu ("Drain cleaning, hydro jetting, camera inspection...")
- Equipment brands you work with ("Trane, Carrier, Lennox—no Goodman")
- Specialty services ("Trenchless sewer repair, smart thermostat install")
- What you DON'T do ("We don't do commercial HVAC over 10 tons")
- Certifications and training ("NATE-certified, EPA 608 licensed")
FAQs & Objections
- Common questions ("How long does a furnace install take?" "4–6 hours")
- Objection responses ("Why are you more expensive?" "Here's why...")
- Competitor comparisons ("How do you compare to [Big National Chain]?")
- DIY guidance ("Should I DIY or call a pro?" "Call a pro if...")
- Seasonal tips ("Winterize your sprinklers by October 15")
Technical Specs
- Equipment compatibility ("This thermostat works with 24V systems")
- Material options ("PEX vs. copper: Here's the difference")
- Code requirements ("Phoenix requires backflow preventer on sprinklers")
- Troubleshooting guides ("If your AC is blowing warm, check these 3 things")
- Maintenance schedules ("Change furnace filter every 90 days")
Real Example: Phoenix Plumbing Company
Before RAG Knowledge Base
Customer: "Do you do trenchless sewer repair in Scottsdale?"
AI: "Yes, we offer sewer repair services! I'll have someone call you back to discuss."
Customer: "Do you do trenchless? I don't want my yard dug up."
AI: "Let me transfer you to a technician."
[Customer hangs up. Calls next listing.]
After RAG Knowledge Base
Customer: "Do you do trenchless sewer repair in Scottsdale?"
AI (retrieves from Services_2024.pdf): "Yes, we specialize in trenchless sewer repair using pipe bursting and CIPP lining. We serve all of Scottsdale. Typical cost is $5,500–$9,000 depending on length. Can I book a free inspection?"
Customer: "Yes, let's do Thursday at 10am."
AI: "You're booked. Confirmation sent to your phone."
Pricing: What This Actually Costs
One-time setup + monthly platform fee. No per-query charges.
- Up to 10 documents / 1,000 pages
- 5,000 queries/month
- Weekly sync schedule
- Source citation on all answers
- Basic query analytics
- Email support
One-time setup: $1,200
Get Started- Up to 50 documents / 10,000 pages
- 20,000 queries/month
- Real-time sync (updates propagate instantly)
- Source citation + version control
- Advanced analytics + gap detection
- Role-based access (public vs. internal docs)
- Slack/Teams integration
- Priority support
One-time setup: $2,500
Get Started- Unlimited documents and queries
- Multi-location knowledge bases (shared + local)
- Custom embeddings and retrieval tuning
- API access for external integrations
- Compliance and audit trails
- Dedicated success manager
- SLA guarantees (99.9% uptime)
One-time setup: Custom
Contact SalesWhat's Included in Setup: Document collection, chunking strategy, embedding generation, vector database setup, agent integration, and 2 weeks of tuning based on real queries.
Add-Ons: Ongoing document maintenance ($200/mo), custom retrieval logic ($500–$2,000 one-time), multilingual support (+$300/mo per language).
Who RAG Knowledge Base Is Best For
Perfect If You:
- Have complex pricing (by city, by service type, by season)
- Update prices or policies frequently
- Serve multiple territories with different rules
- Get the same questions over and over ("Do you take insurance?" "What's your warranty?")
- Lose leads because your team doesn't know the answer
- Need compliance audit trails for answers
- Want AI to sound like an expert, not a generic bot
Not Right If:
- Your pricing is dead simple (one service, one price, never changes)
- You answer 3 questions max and they never change
- You don't have any written docs (we can help, but setup takes longer)
- You're not using AI agents yet (get Lead Booking Agent first)
Complete AI Agent Stack
AI Lead Booking Agent
RAG powers accurate answers. The booking agent delivers them to customers 24/7, qualifying leads and booking jobs automatically.
See Lead BookingDispatch Copilot
RAG knowledge base feeds dispatch decisions. Copilot uses your service areas, pricing, and availability rules to optimize routing.
Learn MoreDenver Mover: AI Booking Success
RAG-powered AI agent captures 40% of after-hours calls with accurate pricing and availability, generating $127K in additional revenue.
Read Case StudyStop Losing Leads to Wrong Answers
Let's build your RAG Knowledge Base and train your AI agents with your truth.
Setup complete in 2 weeks. First 30 days backed by performance guarantee.
Knowledge Base Success Stories & Industries
Technical documentation and support automation
Proven Results
SaaS Platform Build
$10K MVP built in 8 weeks with technical excellence. 2+ year ongoing partnership.
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