Dispatch Copilot: Stop Losing Money to No-Shows & Bad Routes
AI that routes technicians optimally, sends automated confirmations, handles reschedules, and cuts no-shows by 67%—so your dispatcher can focus on fires, not babysitting calendars.
The Problem: Manual Dispatch Is Burning Your Profit
Bad Routes = Wasted Hours
Dispatcher sends Tech 1 to Mesa, then back to Tempe, then to Chandler. Tech 2 sits in Scottsdale with 2 hours free.
Result: Tech 1 drives 4 hours, completes 3 jobs. Could've done 5 with smart routing. You paid for 4 hours of windshield time.
No-Shows Kill Your Day
Customer books 10am appointment. No confirmation. Tech arrives at 9:55am. Customer isn't home. "Oh, I forgot. Can you come tomorrow?"
Result: $180 revenue slot gone. Truck ran, tech got paid, you got zero. And now you're scrambling to fill the gap.
Dispatcher Drowning in Admin
Your dispatcher spends 3 hours/day: confirming appointments, fielding "Can you come earlier?" texts, juggling cancellations, calling techs about traffic.
Result: They're reactive, not strategic. No time to optimize, just survive. And they're burning out.
The Fix: Dispatch Copilot handles routing optimization, automated confirmations, rescheduling, and real-time tech coordination—so your dispatcher focuses on exceptions, not paperwork.
How Dispatch Copilot Works
Smart routing + automated coordination = more jobs, fewer headaches
Job Intake & Prioritization
When a job is booked (via Lead Booking Agent or manual entry), Dispatch Copilot logs it with: address, service type, duration estimate, priority (emergency vs. routine), customer preferences.
Optimal Route Calculation
AI analyzes all unscheduled jobs + tech locations + current schedules. Builds routes that minimize drive time, balance workload, and respect time windows ("must be there 2–4pm").
Automated Scheduling
Copilot assigns jobs to techs, slots them into calendars, and sends confirmations. "Your A/C tune-up is scheduled for Tuesday, 10:30am–12pm with Mike. Confirm: Yes or No?"
Pre-Appointment Confirmations
AI sends 24-hour and 2-hour reminders. Customer can confirm, reschedule, or cancel via text. If no response, AI calls 1 hour before and escalates to dispatcher if unreachable.
Real-Time Rescheduling
Job runs long? Traffic jam? Copilot notifies affected customers, offers reschedule options, and re-optimizes remaining routes. Dispatcher only steps in for conflicts.
Tech Coordination & Updates
Techs get daily route sheets via app. Copilot sends updates: "Next stop: 123 Main St, Mesa. Customer confirmed. Garage door remote opener repair. Parts in your truck."
What You Get With Dispatch Copilot
Smart Route Optimization
Minimize drive time between jobs using real-time traffic, tech location, and job priority. Fits 2–3 extra jobs/tech/day vs. manual routing.
Automated Confirmations
24-hour and 2-hour reminders via SMS, email, or voice. Customer confirms/reschedules with a single tap. No dispatcher touch required.
Self-Service Rescheduling
Customer texts "Can you come Thursday instead?" AI checks availability, offers 3 time slots, books it, and updates tech calendar—all automatic.
Real-Time ETA Updates
Customer gets "Mike is 15 minutes away" text when tech is en route. Reduces "Where's my tech?" calls by 82%.
Workload Balancing
Spreads jobs evenly across techs based on skill level, job duration, and current load. No more Tech A slammed while Tech B coasts.
Emergency Priority Routing
"Water heater flooding basement—need help NOW!" Copilot bumps routine jobs, slots emergency into nearest tech's route, notifies affected customers.
Skill-Based Assignment
Only sends HVAC jobs to HVAC-certified techs. Electrical to electricians. Matches job complexity to tech experience level.
Parts & Inventory Checks
Before assigning job, Copilot verifies tech has required parts in truck. If not, routes job to tech with inventory or flags for supply run.
Dispatch Analytics
Track: jobs/tech/day, drive time vs. job time, no-show rate, average response time, customer satisfaction by tech.
Customer Communication Log
Every confirmation, reschedule, and ETA update logged and synced to CRM. Full audit trail for disputes or follow-ups.
Tech Mobile App
Techs see daily route, job details, customer notes, and nav links. Mark jobs complete, add notes, request backup—all in-app.
Two-Way CRM Sync
Integrates with ServiceTitan, Housecall Pro, Jobber, FieldEdge. Schedule changes sync instantly—no double-entry, no drift.
Real Example: Phoenix HVAC Company (8 Techs)
Before Dispatch Copilot
| Metric | Manual Dispatch |
|---|---|
| Jobs per tech per day | 4.2 |
| Average drive time between jobs | 38 minutes |
| No-show rate | 18% |
| Dispatcher hours on scheduling/day | 5.5 hours |
| "Where's my tech?" calls/day | 22 |
| Monthly revenue (8 techs) | $168,000 |
After Dispatch Copilot (90 Days)
| Metric | With Copilot | Change |
|---|---|---|
| Jobs per tech per day | 6.5 | +2.3 jobs (+55%) |
| Average drive time between jobs | 20 minutes | -18 min (-47%) |
| No-show rate | 6% | -12% (-67%) |
| Dispatcher hours on scheduling/day | 1.5 hours | -4 hours (-73%) |
| "Where's my tech?" calls/day | 4 | -18 calls (-82%) |
| Monthly revenue (8 techs) | $246,400 | +$78,400 (+47%) |
The Math
2.3 extra jobs/tech/day × 8 techs × 22 workdays = 406 additional jobs/month
406 jobs × $193 avg ticket = $78,400 extra revenue/month
Copilot cost: $700/mo
ROI: 112:1
Pricing: What This Actually Costs
Flat monthly fee. No per-tech or per-job charges.
- Route optimization for up to 3 techs
- Automated SMS confirmations & reminders
- Self-service rescheduling
- Real-time ETA updates
- Basic dispatch analytics
- CRM integration (1 platform)
One-time setup: $1,500
Get Started- Route optimization for up to 10 techs
- SMS, email, and voice confirmations
- Emergency priority routing
- Skill-based job assignment
- Parts & inventory checks
- Advanced analytics + workload balancing
- Tech mobile app
- Multi-CRM integration
One-time setup: $3,000
Get Started- Unlimited technicians
- Multi-location routing (separate fleets per city)
- Custom business rules (union breaks, overtime, etc.)
- API access for custom integrations
- White-label customer notifications
- Dedicated account manager
- SLA guarantees
One-time setup: Custom
Contact SalesWhat's Included in Setup: CRM integration, tech onboarding, route optimization tuning, confirmation template customization, and 2 weeks of dispatcher training.
Add-Ons: Voice call confirmations (+$200/mo), custom mobile app branding (+$500 one-time), additional CRM integrations (+$300/mo each).
Who Dispatch Copilot Is Best For
Perfect If You:
- Have 3+ techs running routes every day
- Lose revenue to no-shows (over 10% no-show rate)
- Techs spend 30+ minutes driving between jobs
- Dispatcher drowning in calls, texts, and calendar Tetris
- Want to fit more jobs per day without hiring more techs
- Serve a metro area where traffic and distance vary widely
- Need emergency jobs slotted in without blowing up the schedule
Not Right If:
- You're a solo operator (no routes to optimize)
- All your jobs are at fixed locations (commercial contracts, no residential)
- You only do scheduled maintenance (no emergencies, no last-minute bookings)
- Your no-show rate is already under 5% and you're happy with current job volume
Complete Operations Stack
Garage Door Company: 8-City Expansion
Dispatch Copilot optimized routing across 8 locations, reducing drive time by 23% and increasing jobs per tech from 4.2 to 6.1 daily.
Read Case StudyAI Lead Booking Agent
Dispatch optimizes existing jobs. Lead booking fills your schedule 24/7 with qualified appointments ready for dispatch.
See Lead BookingMulti-Location Scaling Strategy
Dispatch is one piece of multi-location ops. See our complete playbook for expanding to 5+ locations profitably.
View StrategyStop Wasting Hours on Bad Routes & No-Shows
Let's set up Dispatch Copilot and get your techs running 2–3 more jobs per day.
Setup complete in 2 weeks. 90-day performance guarantee or full refund.
Dispatch Copilot: Relevant Industries & Services
Field service businesses benefiting from dispatch automation