Luxury Travel: 9+ Year Partnership

Year 1, we told them: "This will take 12-18 months to see major traction. Global SEO is complex." Most agencies promise page 1 rankings in 90 days. We didn't.

Result: 9+ years of partnership because we never lied about timelines or results. Honesty = trust = retention.

This client taught us global SEO. We'd done local before, but multi-continent, multi-timezone, premium service positioning? They were our teachers. We admitted we didn't know everything and learned together.

Result: Knowledge gained from this client helped us win healthcare international client (567% impressions) and fintech global client.

Every airport is a local market (JFK vs Dubai vs Mumbai). Every location page needed local keyword research, local schema, local intent matching. Can't optimize "luxury airport concierge" globally.

Result: 72% of core keywords rank top 3 because we optimized each location like a separate business.

COVID-19 killed their business overnight. We could've walked away. Instead, we adjusted scope, maintained rankings, and prepared for recovery. When travel came back, they recovered faster than competitors.

Result: Most agencies lose 40-60% of clients annually. We keep 95%+ because we don't abandon clients when revenue dips.