Online Reputation Management Workflow
Complete reputation management system delivered in 4-5 hours through AI orchestration. Four specialized agents establish monitoring, develop response strategies, create review generation campaigns, and implement crisis protocols. Achieve 4.5+ star average and 200% more reviews.
6-Phase Reputation Management System
Traditional reputation management setup takes multiple weeks with consultants and manual processes. Our AI orchestration delivers a complete system in 4-5 hours.
Reputation Audit
Reputation Audit
Comprehensive analysis of current online reputation across all platforms. Scan review sites, social media, Google Business Profile, and industry-specific platforms to establish baseline metrics and identify urgent issues.
- Multi-platform review inventory (Google, Yelp, Facebook, industry sites)
- Current rating analysis and sentiment scoring
- Competitor reputation benchmarking
- Urgent negative review identification
- Response rate and quality assessment
Review Monitoring Setup
Review Monitoring Setup
Configure automated monitoring across all review platforms. Set up alerts for new reviews, negative feedback, and brand mentions. Establish review aggregation dashboard for centralized management.
- Google My Business, Yelp, Facebook integration
- Real-time notification configuration
- Review aggregation dashboard setup
- Social media mention tracking
- Keyword and sentiment alert rules
Response Strategy
Response Strategy
Develop comprehensive response framework for all review types. Create templates for positive, neutral, and negative reviews that maintain brand voice while addressing specific concerns professionally.
- Brand voice and tone guidelines
- Response templates for 5-star, 3-4 star, 1-2 star reviews
- Crisis management response protocols
- Escalation procedures for severe issues
- Personalization best practices
Review Generation Campaign
Review Generation Campaign
Strategic review generation system to increase positive reviews from satisfied customers. Design outreach sequences, create review landing pages, and establish incentive-compliant request processes.
- Customer touchpoint identification
- Email/SMS review request sequences
- Custom review landing pages by platform
- QR code and link shortener setup
- Timing optimization for maximum response
Crisis Management Plan
Crisis Management Plan
Develop comprehensive crisis response protocol for reputation emergencies. Define severity levels, escalation paths, response timelines, and stakeholder communication strategies.
- Crisis severity classification (Levels 1-4)
- Rapid response team and contact tree
- Legal review triggers and escalation
- PR statement templates and approval workflow
- Post-crisis reputation recovery protocols
Ongoing Monitoring
Ongoing Monitoring
Establish continuous monitoring and reporting systems. Configure weekly reputation reports, monthly trend analysis, and quarterly competitive benchmarking to track progress and identify emerging issues.
- Weekly reputation score reports
- Monthly trend analysis and insights
- Quarterly competitive benchmarking
- Alert threshold tuning and optimization
- ROI tracking and attribution modeling
Complete Reputation Management Package
Receive comprehensive documentation, monitoring platform, response templates, and review generation tools ready for immediate deployment.
Reputation Audit Report
8-10 pages
Complete analysis of current online reputation including platform-by-platform breakdown, sentiment analysis, and competitive benchmarking.
Monitoring Dashboard
Live platform
Centralized review aggregation platform with real-time alerts, sentiment tracking, and response management workflow.
Response Playbook
12-15 pages
Comprehensive response framework with templates for all review types, brand voice guidelines, and escalation procedures.
Review Generation Kit
6-8 pages
Complete review request system including email templates, SMS sequences, landing pages, QR codes, and timing recommendations.
Crisis Response Protocol
5-7 pages
Step-by-step crisis management procedures with severity classifications, contact trees, and PR statement templates.
Monitoring & Reporting Setup
4-5 pages
Automated reporting configuration with weekly snapshots, monthly trends, and quarterly benchmarks. Includes alert tuning guide.
Why Reputation Management Matters
Proactive reputation management drives higher ratings, more reviews, and better customer trust than reactive response approaches.
200% More Reviews
Strategic review generation campaigns typically triple review volume within 90 days, improving visibility and trust.
4.5+ Star Average
Combination of response strategy and review generation drives ratings to 4.5+ stars, significantly improving conversion rates.
Real-Time Alerts
Immediate notification of new reviews and brand mentions allows for rapid response, especially critical for negative feedback.
Professional Responses
AI-powered response templates maintain consistent brand voice while personalizing each reply. All reviews answered within 24 hours.
When to Use This Workflow
Deploy for new businesses, reputation recovery, multi-location management, or competitive positioning. Essential for customer-facing businesses.
New Business Launch
Establish reputation monitoring and review generation from day one. Build positive review foundation before competitors.
Reputation Recovery
Address negative review crisis and rebuild customer trust. Strategic response and review generation to improve overall ratings.
Multi-Location Management
Centralized reputation monitoring and response for franchise or multi-location businesses. Consistent brand voice across all locations.
Competitive Positioning
Surpass competitor ratings through strategic review generation and response. Monthly benchmarking and optimization.
Related Services
Complement reputation management with these related services for comprehensive online presence management.
Local SEO
Google Business Profile optimization, local pack rankings, citation building, review schema implementation.
Learn MoreSocial Media Management
Multi-platform content creation, community management, brand monitoring, engagement optimization.
Learn MoreContent Marketing
Blog content, case studies, testimonials, and customer success stories that reinforce positive reputation.
Learn MoreClient Success
Proactive customer satisfaction monitoring, NPS tracking, and feedback loops that prevent negative reviews.
Learn MoreRelated Case Studies
See how we've helped businesses improve their online reputation through strategic management.
Multi-Location Review Recovery
How we helped a 12-location service business recover from 3.2 to 4.6 stars in 6 months through strategic response and review generation.
Read Case StudyAI-Powered Review Response
Scaling personalized review responses across 500+ monthly reviews using AI templates while maintaining authentic brand voice.
Read Case StudyTechnical Implementation
How we optimize reputation management through intelligent agent orchestration.
Model Mix Strategy
Specialized Agents
Integration Points
Slash Command
Execute this workflow directly through Claude Code CLI
Ready to Manage Your Online Reputation?
Get a complete reputation management system in 4-5 hours. Monitoring, response strategy, review generation, and crisis protocols ready to deploy.