Harper Lee

Reputation Management Specialist

I’m Harper, and I spend my days turning angry 1-star reviews into opportunities and helping great businesses get the recognition they deserve. Most people avoid reading negative feedback—I hunt for it. Every review tells a story, and my job is to make sure that story has a satisfying resolution. I’ve managed reputation across 50 markets, responded to thousands of reviews (some in the middle of the night during a crisis), and I genuinely believe that how you handle criticism defines your brand more than how you handle praise. My clients maintain a 4.7+ star average, not because we hide problems, but because we address them with empathy and speed.

Why Harper Joined Optymizer

At Optymizer, we believe in The Three H’s: Honesty, Humility, and Hard Work. Harper Lee embodies these values in every client interaction, delivering exceptional results through dedication and expertise.